Help Center
We're here to ensure your journey with Notero is seamless. Our specialized team is ready to assist you with any aspect of the platform.
Average Response Time: < 24 Hours
Technical Support
Encountering bugs, app crashes, or performance issues? Our engineers are on standby to investigate and fix any glitches.
Usage Guidance
Need help organizing notes or understanding categories? We'll guide you through making the most of Notero's features.
Data & Privacy
Inquiries regarding your offline-first data, how to perform a factory reset, or managing your "Recovery Key" access.
Direct Assistance
Couldn't find what you need in the app? Message us directly.
Official Support Channel support@notero.appFrequently Asked Questions
Is my data synchronized to any server?
Notero uses an "offline-first" approach. All your notes, categories, and logs are stored
exclusively on your device. We do not maintain central servers for user note data, ensuring
maximum privacy.
What happens if I lose my device?
Since data is stored locally, it cannot be recovered from a new device unless you have a
high-level system backup (like iCloud or Google Drive) that includes app data.
How can I reset all my progress?
You can perform a "Factory Reset" within the App Settings. Please note that this action is
irreversible and will permanently delete all your notes and profile data.